Scott McCarthy sent a message to Craig Jelinek that said:
Craig I have been a member of Costco for over 20 years. I bought a bed frame for $800 and it shows up with damage. Can't be fixed and they give me a $100 credit. Now I have a broken bed frame and a $100 credit because it's out of stock and can't wait another 2 months for a replacement bed frame. I buy a Samsung washer/dryer that shows up 2 months late with damage. The washer has a huge dent on the front and the dryer has a scratch on the glass door. Been talking with your online manager in appliances for over 3 weeks now and keep hearing excuses about parts not available, replacements not available, etc.
How come I was able to buy a Samsung refrigerator from Home Depot was able to deliver on time without a single scratch? How come I hear endless excuses from your customer service instead of just telling me they will fix the damage caused during delivery? Every time I speak with customer service they make it sound like it's my responsibility to fix the situation.
The bottom line is I bought a NEW washer and dryer and I expect to get a new washer and dryer and not something that looks like I got it from the used appliance store. In my 20 years, I have never had any issues until recently with the bed frame and appliances. I don't want a credit as I just want the items fixed and in new working condition. I don't understand the mentality of give someone $100 credit and hope they go away.
I am writing you because I am so frustrated with your customer service and hope you or someone can help get me out of this customer service nightmare. I am at the point I am ready to give up on purchasing large items from Costco and reaching out to you is a last ditch effort.
Scott McCarthy. 213-222-5182