Joe Shapiro sent a message to Craig Jelinek that said:
Dear Craig
Thank you for Costco. It seems to be one of the few companies that isn't driven solely toward unbounded profits. I am both a happy customer and shareholder.
That said there is of course room for improvement! In particular the web site - and thus the app - is a nest of overcomplexity. Multiple pharmacies - in-store vs. mail order, multiple carts - same day delivery for groceries vs otherwise, etc. I sincerely hope you're aware of this and working toward a simplified, more user-focused version.
Finally, I so appreciate your generous return policy and am wondering if you might consider using your buying power to empower customers in the warranty area. In particular most companies - Apple is notable here - do their best to wear customers down and not make good on support. Apple is constantly fighting class action suits that seek to aid customers in getting products fixed or replaced that have well-known design or manufacturing flaws which Apple is unwilling to acknowledge. It would such a wonderful service if a Costco-purchased item like an iPhone or MacBook were backed by Costco's customer-friendly attitude rather than Apple's "just buy a new one" philosophy.
Sincerely Yours
Joe Shapiro
