Bonnie Lisch sent a message to Craig Jelinek that said:
Good Morning Mr. Jelinek,
I have always had great admiration for the Costco philosophy and its passion to treat the consumer right.
Unfortunately, I had an experience with Costco Travel that warrants me to bring this to your attention.
I would appreciate an opportunity to discuss this with you and how to improve this service.
Thank you in advance.
Bonnie Lisch
