Hannah sent a message to Peter Agne President and CEO, IKEA that said:
Could you please confirm your email address for me, I have searched and found one and have just sent you an email but it may be the wrong one.
I have a complaint about IKEA and the way I have been treated which I would like taken seriously as no-one in IKEA currently is. You have my money and my goods!
I am very close to splashing it all over social media to ensure people know about your terrible service and how let down I feel.