Francois sent a message to Michael L. Corbat CEO, Citigroup Inc. – email address that said:
Credit Card ending
On my last statement I was slapped with a late fee of $21.45, plus an interest of $9.24, making a grand total of $30.69.
I disagree with this unfair decision because I always make my online payments in due time and, incidentally my verifiable credit score is currently 839.
When calling to, have these charges reversed, my request was flatly denied by an uncooperative and most unpleasant agent of yours,
It was my definite intention to keep using your card during my forthcoming 7-week Florida stay next January. However, unless the $30.69 are reverse, I will cease and desist from using your card and switch to American Express whichhas a much betterattitude toward long-time clients.
If you agree with my request, please have your staff so notify me via return email
Thank you very much.