Michael sent a message to Christopher J. Nassetta – President and Chief Executive Officer of Hilton Worldwide – Email Address that said:
Customer Service? I was sad to find out that Hilton didn't care about my situational needs in regards to changing a hotel reservation due to illness! No managers available at Carolina Beach brand new hotel to approve the request? I just thought you might be interested with regards to the "customer care" experience.
Sincerely DISSAPOINTED
Michael
