Ruth Beasley sent a message to Daniel Schulman that said:
Dan, Hello. Contacting you means I'm at my last resort. The first part of May I tried adding my bank debit card on Venmo so I could transfer the credit balance I had. It froze my account and said another account had that bank info. I'm assuming its my paypal account. I have been contacting Venmo 1 to 2 times a week trying to get the account unfrozen so I can get my money but I'm not getting a response. Please help!