Derith Green-Lubinski sent a message to Daniel Schulman that said:
Dear PayPal Representatives,
My name is Derith Green Lubinski and i have been a customer since 1999. I am dealing with a situation that your people don't understand.
My account started out a Ebay Mastercard, but i was treated poorly, so i closed that account, paid it off, and got a refund for the credit balance.
Then a PayPal Mastercard account showed up on my account. I I haven't applied for a paypal Mastercard, but it appeared on my account all the same transactions. Now I am receiving a statement of account i never applied to. I applied to a Ebay Mastercard, then PayPal turned the Ebay Mastercard account to a PayPal Mastercard. I told PayPal that they need to get the original copy of Ebay Mastercard and the PayPal Mastercard and compare them. But your people aren't doing this.
I really don't understand how you people can logically review investigate, this issue without look at both accounts. I told them the truth the charges list are mine when they were on the Ebay account.
The only thing i should have on my account is a PayPal Credit Account. That is it. Period.
I applied for an Ebay Mastercard and it was replaced by a PayPal Mastercard once closed.
How can i get this resolved. I have requested a statement of the original PayPal Mastercard statement 3 times and I'm not receiving it. Your people want proof i paid, but i want someone to take the time and compare both accounts. Why can't that happen?
When i get the original statement i will do a spreadsheet to prove my point.
Very Disappointed
Derith Green Lubinski