Michael Wood sent a message to Daniel Schulman that said:
I am writing you today because of your customer service or rather the lack there of.
I have trying to get a refund to my paypal account that was approved by ebay weeks ago.
I understand that somethings take time but not being able to take to a human without having to wait 2hours or more is just poor customer service.
Please feel free to contact me about my experience with your automated system.