Stuart Jones sent a message to Daniel Schulman that said:
Firstly apologies for landing this on you. I have tried and exhausted every avenue to get hold of someone in Paypal or some kind of response. Do you know what's going on ? do you have an email address that I can send a message to that will be read and acted upon . Paypal customer service is unreachable and there is no response to any of the live chats online. please advise - your my last hope ! cheers stuart