Alison C Gass sent a message to Daniel Schulman that said:
I am a customer who has been treated badly by your company your employees completely lie and mislead as a banking institution itâs a Real shame how your company acts I will never use PayPal again after this experience.
By the way this is a shock to me as none of the other companies I work with or patron with act in this manner,as a financial institution it is your responsibility to act with utmost good faith and honor your service agreement. In this situation PayPal has wrongfully collected fees an not upheld their responsibility in fact the behavior is so terrible the lack of customer support and the lack of intelligence and integrity of your staff is really appalling. I have tried to give PayPal the benefit of the doubt an the Opportunity to correct this all to no avail since 9/30 now my attorney I ready to reach out formally