Garrett Schwind sent a message to Daniel Schulman that said:
Hi Dan,
I've been using PayPal for the past 10 years and today I was let down. I have made disputes and claims before through PayPal and always received a solution that I was able to live with. Today, that did not happen. In fact the solution was made worst due to PayPal's resolution center. If this reaches you, great, this website actually works, but also I'd love to share my story with you. I may be wrong, I may be right. Regardless I feel there was more PayPal could have done to help me as a consumer and as a client for 10 plus years. Thank you.
