Dennis Astley sent a message to Daniel Schulman that said:
I am writing about case ID PP-D-PP-D-85793303 with Paypal. Your customer service people have had a very difficult time understanding that the purchase was made with a gift card that was disposed of AFTER the balance was expensed. They keep telling me that they will be refunding the disputed funds to the gift card rather than my Paypal account - where I can use it. I no longer have the first 12 digits of the card number nor the 3 on the back so the funds will not be accessible to me if that is done. I have provided the information that I have to the customer service people and am not getting customer service.
Will you have someone address my problem?