Robert Ross sent a message to Daniel Schulman that said:
Sir, I desperately need someone at PayPal to help me with an unauthorized payment to a hacker. None of your people will listen to me and they will not even consider this payment of $2,485.00 to be theft by a hacker. I am losing it with this demand from collections to pay it back or my credit goes to crap.
This is wrong and whatever the findings by your staff if there were any are wrong!!! I am a good customer and have been for years and I am being treated very badly. Please help! I do not have money to pay a theft back and the people I have contacted are assuming that I am making a false claim.... I am not! Please talk to me about this.
