Jamie Smith sent a message to Daniel Schulman that said:
Sir, I need your assistance in a serious matter at Paypal. Both my acct & husbands account have been hacked on your website. Hackers attempted to steal money on my account then on my husbands acct. Your employees are not handling this matter well at all, I am very upset. If I have to I will contact The better business bureau, Attorney general, get a lawyer or whatever I need to do to get this straightened out and both of our accounts closed. This has also messed up my computer. we have been with Paypal for more than 14 years & I cannot believe how we are being treated and the incompetency of your employees.
