Bambang Hariono sent a message to Daniel Schulman that said:
To Mr. Dan Schulman
CEO of PayPal
To dear,
I am very sorry if my English is not well in telling information.
I am a new at PayPal, when I fill the form of PayPal,
1. Name, I fill BAMBANG DJAMMA (My fathers name is Djamma)
2. Business name, I fill BAMBANG HARIONO (My name is Bambang Hariono)
I think the name and business name should be different.
But the problem happen when I have donation for our project in IT Training for the Poor, Marginalized and Disability Youth.
I try to withdraw the fund, but unfortunately I couldnât, because my PayPal account can not accepting my Bank Account.
I contacted PayPal and they request my legal documents and I sent all my legal document proof that my name is Bambang Hariono, and I follows all they instructions.
I have sent (ID Card, Driver License, Bank Account Book, Business License, Utility Bill and others).
Everyday (couple times a day) I connect/contact with them for 3 weeks, but unfortunately it not finish and even makes me very tired and confuse.
In 3 weeks I have sent/requested information about 30 until 40 times with PayPal and others :
Resolver
(6 times)
complianceverifications@paypal.com
(S. Kamatchi, Kalaivani, Vernon, Liberty, Emma, Wei, Tony, April, Reni, Jerlin and others)
webform@paypal.co.uk
(Reni, Adelaide and others)
Service PayPal
(7 times)
and others,
The last information, I requested to send married/divorce license and according to them (S. Kamatchi) without it they cannot process while I am a single.
They also requested letter that inform of change name while I never change my name. This is only accidental error when I fill the form.
Dear Mr. Dan Schulman,
I am very-very sorry to send you this email and information, but please kindly help me Sir. I am very tired and confuse of this problem, while I stop of some donator because of this problem.
For your kindly consideration here are the following attach of :
ID Card, Driver License, Bank Account Book, Business License, Utility Bills.
I would send you all my certificate or other legal documents if required and requested.
Thank you very much for your kindness and sorry for my bad English
Kind regards and respectfully.
Bambang Hariono
