Yasser sent a message to Dieter Zetsche CEO, Daimler AG – email address that said:
Dar Mr Zetsche:
Im sorry for inconvenience, but I looked after your email address since I couldn’t get asistance from any. Im an Egyptian citizen, always dreamed about driving Benz since long time, and finally in 2011 bought C 250 2011 After one month, the front shock absorbents were malfunctioning which was disappointing to me at beginning of such car, anyways my recent complaint that I had noticed since few months a strange sound forming from Engine during start up and inspected the car by a mechanic who told me it is "Camshaft Adjuster Exhust Camshaft Adjuster Intake” malfunction which is quite common in CGI engines but it must be changed, last week all of a sudden, I found no steering power and car move wasn’t possible until I was saved by gas station who added oil to the steering pump. You can imagine how frustrating these incidents to happen in such Brand, meanwhile I have a korean “ Hyundai” which exceeded 200000 KM without any mechanic issue.
I went to GNA ( Benz retailer) in Cairo and requested their assistance since these malfunctioning parts are 100% manufacturer issue not user abuse. and sent email also to diamler, who forwarded my email to Egypt dealer. In turn they responded in a shameful way that my request is rejected, and we are used to such responses in Egypt, up we call it the Egyptian trend of dealing with customers, since all they care about getting money not customers satisfaction, especially this malfunction is in its basic constituents in such Brand.
I believe, you are totally understanding my frustration basically in the bad luck in this vehicle, since I see 70s and 80s Mercedes are in great shape and function, but I do understand there are certain percentages of factory drops and negative stuff.
Thank you so much for your anticipated help and time
