Jayme Clune sent a message to David Brandon that said:
Dear Mr. Brandon,
I wanted to make you aware of a situation that your company, Babies \'R Us, has been unable and unwilling to rectify for me. As you may be aware, the baby registry program offers an "Endless Earnings", or 10% back on the registry purchases. Due to a company error, I am being denied these earnings, which totals many hundreds of dollars. I have been trying for months to have the problem fixed at my local store, to be told that only the "higher ups" have to power to fix it. Yet nothing has been done.
My mother, Debra Crane- former General Counsel at Kaydon in Ann Arbor- encouraged me to reach out to you directly. We feel confident that you can get the ball rolling to rectify this situation for me.
I have included a more detailed explanation of the situation below. Please feel free to call or email me, or have anyone affiliated with Babies \'R Us reach out to me. My contact information is also included below.
Registry # 55815023
This past summer, I created a baby registry online at at babiesrus.com and elected to start a rewards membership. I was provided a temporary card and told a permanent one would be mailed to me shortly. However, no card arrived. I called customer service after 6 weeks, and they offered no explanation, and simply sent me an entirely new card.
I went in person to a Babies \'R Us in Newnan, GA to add items to the registry shortly after starting it online. I sat down and discussed the entire process with the Registry representative. She told me that I would receive my "endless earnings" or 10% of the registry within 6 weeks of my listed due date.
Well, it has been over 5 months since that due date expired and my son has been born. Apparently in your company\'s confusion over the Rewards card that I never initially received, my rewards card was not "linked" to the registry.
I have begged and pleaded at the Newnan store to please award me my 10% back from the registry that I was promised. The associates have been cold and unapologetic. They say there is nothing they can do because my registry was not linked to the correct rewards number. They insisted that only the "higher ups" can make changes. I have tried calling customer service to no avail. I am therefore losing out on hundreds of dollars. I would have registered at the Target next door if I had known how Babies \'R Us would be so unwilling to fix a problem.
I implore you to please fix this problem and award me my 10% back in registry earnings that was promised to me. It is not my fault that an error was made by your company and my registry was improperly linked. Until now I have been a very loyal customer of Babies \'R Us. I am planning on having another child in the near future and the willingness of your company to make this right will help me decide where to spend my money moving forward, and where to encourage my fellow mom friends to shop.
Thank you for your time in assisting me,
Registry # 55815023