Emilia Koprowska sent a message to David Brandon that said:
Dear Mr Brandon,
I would like to make you aware of the bad experience that I had after placing an on-line order with toysrus.
I have been shopping with your store for years now however usually I pop in personally to make my purchases but on this occasion I have decided to use .com instead.
Yesterday first part if my order arrived which I openned only today to realise that an incorrect item has been sent even thou the correct paper work was included inside.
I didt think much as I thought mistskes happen so I decided to call you customer service team for help.
Whilst speaking to Keith on the phone who after hearing the whole story needed to consult the seniors for the plan of action, then I was placed on hold.
During this time second parcel had arrived from toysrus. When Keith returned I have explained that once again a problem, duplicates if my order have been
