Jennifer Dewilde sent a message to David Brandon that said:
Dear Mr. Brendon,
I have shopped Toys R Us for the past 12 years as a RESELLER. At one point, when rewards were first offered to it\'s loyal customers, I spent over $50,000 that year with Toys R Us. The rewards program was very new and the employees and myself would often forget to put the rewards number in and it was too much of a hassle to start over. So not counting, all of the times we forgot, I earned a gift card for $900 that quarter. They sent it to me by Fed Ex and then informed me that they started a new rule called the "Jenny Clause" that stated there was now a $150 cap on how much you could earn in a period. Since then, they have apparently changed that a few times, as I remember it being $50 at one point. Just recently, I earned a $120 reward. The other day, I received an email from TRU stating that they "figured out" that I was a reseller and therefore, did not qualify for the rewards program. This is so disrespectful to me as a loyal customer and makes me want to no longer shop there. As a loyal customer who resells, I know your employees better than you do. I see, first hand, who is competent and who is not. I see the problems and I see the valuable employees, too. The truth is that I have done a lot less business with Toys R Us in the past few years and just recently started going in there again. At some point, the weekly sales were too weak to make it profitable to resell and the service was below par most of the time in the various 8 Toys R Us stores that I frequented. However, to take the "rewards" away from the resellers, who bring you steady income and can provide you with the most accurate feedback, is really a slap in the face to us. It\'s like saying you give us the most business, and we appreciate you the least and we don\'t want to reward you for shopping here. Really? That makes me want to shop somewhere else. We resellers are the same people who buy up your clearance junk that you can\'t get rid of. We are the reviewers who take the time to fill out your surveys and give you accurate feedback about what is going on in your stores. We are very much an integral part of your sales. This recent move, to not reward us is discriminatory and makes me feel that you don\'t value me as a customer and that makes me feel like not shopping there anymore. I am sure I don\'t stand alone on this issue. I can\'t speak for the other resellers out there, but I can say that I buy a lot of things in your store that others don\'t want. I don\'t cherry pick collectibles. I respect LIMITS when you have them. I like HOT TOYS, but I will work hard to get them and will pay top dollar for them. I appreciate and value good customer service and I hate getting refunds. I know I have been an integral part of the sales at TOYS R US yearly and when you add up all of the revenue business RESELLERS give Toys R Us, I\'m thinking maybe you should reconsider how you determine who is a valuable customer. Sincerely, Jenny DeWilde
