Jessica Travaline sent a message to David Brandon that said:
Please help me! I placed an order on Nov 18th, 2015 for a train set for my daughter for Christmas. I have called 5 times to 1-800-TOYSRUS. I can\'t get any answer about where it is. I have been told that it was shipped but not given any tracking information. Tonight I waited on hold for 1 hour and 45 minutes only to be hung up on. I don\'t understand why I keep being told it\'s processing and not given any other information. What is going on? Help us please!
Thank you kindly,
Jessica Travaline
