Evelyn Mavilia sent a message to David Brandon that said:
So, I\'ve been trying for years to get my points from your rewards program. Recently, when I called, I was told to register. After several years of not knowing, I registered. Then, I spent $1000 and got no points. And then spent $500. Still no points. I tried to retro enter them, but cannot. I\'ve spent lots of money since being a grandma 9 years. I\'m tired of being in this program with no results! Help!