Michael Downs sent a message to David Thodey that said:
Dear Mr Penn,
I have been trying since 14 January to get connected to the NBN and, quite frankly, I doubt that your customer service people could organise a root in a brothel. I have had numerous visits by your very capable technicians who are equally frustrated by your overseas call centreâs inability to arrange a visit by an NBN technician to make a simple connection at the pit 15 metres away ( I allegedly have FTTC). I am a retired RAAF Officer and, quite frankly sir, if theyâd been working for me theyâd be sweeping the streets of Mumbai now. I seek your intervention in this matter and Iâm seeking redress in the form of an immediate connection and serious compensation for the inconvenience of having to be home for unkept appointments and the continual disappointment of not being connected when your people tell me I will be.