Thiago sent a message to Herbert Hainer – Chief Executive Officer of Adidas AG email address that said:
Dear adidas,
I really hope you guys can solve the problem I'm having with adidas Brasil because I really dont know what else to do!!
My name is Thiago Egizi and I'm a fan from Brazil. Recently you guys announced the launch of the new Yeezy Boost 350 V2 on September 25. The @adidasbrasil twitter account posted a message that after 3 PM (Brazilian time) we would receive more information about the release at their website. Around 3:45 PM they tweet that the line had just started and as I refresh the adidas page I get in line to wait and buy the sneakers. After 15 minutes my time comes and a 10 minutes deadline started to count at the top of the page. I pick size 43 BR and I place all my information accurately and complete the payment with my Visa credit card. Around 20 minutes later I get a call from adidas customer service and they request me to confirm some information for security reasons, including my full name, address, mother's name, ID number and the last 4 digits of my credit card. I respond to all questions with no problem and the guy said it was everything ok and that I should receive my Yeezys in 72 hours. Right after that I call my credit card company to see if everything was OK and they tell me that the payment was approved. Two days later I receive an email and it says my purchase have been canceled. I called adidas customer service in Brazil and the attendant says it has been canceled for my own good because of divergent information. I asked her what type of divergency since adidas called me to confirm about the purchase and everything was confirmed plus the credit card company have approved the transaction and she kept saying thats all she could tell me. But what really makes me sick is that she doubted the fact that an adidas representative called me after the purchasde like i mentioned because she had to just make a new cadastre for me. The sneakers are sold out and she said I wont be charged, but the thing isI DO WANNA BE CHARGED for the purchase I made and earned in case of the Yeezys. Please help me out as I have no other option to appeal in Brazil. Its only right I receive the sneakers I paid for. I always tried to get the Yeezys since Kanye started designing for adidas and when I m finally lucky enough you guys do that to me.Here comes some information that might help you out:
Kind regards,
Thiago
