Maria sent a message to Barbara Rentler – Chief Executive Officer of Ross Stores – Email Address that said:
Dear Barbara, I am a young 66 year old grandmother of eight. I own several restaurants and I am familiar with customer service. Granted your profit margin is high, but your stores are disgusting. The carts are filthy. The merchandise is sloppy and in disarray, and your employees are indifferent to the customers shopping experience. As a woman and CEO of a major company, I would think you would hire regional managers to get these stores running efficiently in every aspect. Thank you
