JIM sent a message to Bernardo V. Hees Chief Executive Officer of H. J. Heinz Company Email Address that said:
Dear Burger King,
This morning I stopped at BK for breakfast. I ordered a sandwich (Saus Egg Chz Croissant). It was bad, just really inedible. I asked to speak to the manager and told her that the bread tasted stale. She said that they are baked here every day. She did say that the dough/recipe had changed, less flaky and more durable. Essentially you are selling unleavened bread as though it is a flaky crossant.
I returned to her and said that this is inedible and requested a refund. She explained that the individual price would be $5.14 and that makes a refund difficult, so there was none. The right thing to do would be to refund the $4.00, since none of the food was edible. The coffee was fine. I gave the other sandwich to the counterperson because it was inedible.
During my college days I had friends who would manage BKâs before graduating from college. At this BK, âLupeâ displayed none of the managerial that Iâve seen elsewhere. It is my guess that you no longer hire college students who are aspiring to broaden their horizons in the future. It is my belief that this should have been resolved in a few seconds. The food was bad, inedible, refund it. I tried to say to Lupe, just refund the food, but she retreated to the back of the store.
Please handle this, since the manager here doesnât. I have eaten here before. It would be helpful if BK trained its managers.
Iâd like to note that I scanned the receipt and logged into your WI-FI and then the connection disappeared. There was no Whopper Wi-Fi anymore. Did someone turn it off or are you having problems with the WI-FI?
Thank you.
Sincerely, Jim
