SWAROOP sent a message to Meg Whitman President and CEO, Hewlett-Packard Company – email address that said:
Dear CEO HP
With all my regards I am drawing your attention about my experience about your product and service. I purchased HP LEASER JET PRO MFP126NW WITH SL NO. CNB6J8FK5D yesterday 04 Dec 2016. When I go to install to use I have got the Door of toner cartridge where is spring liver there is a little breakage there, as a result the door is not set properly. Soon I informed the retailer. The retailer said it is not his responsibility because I have seen when I purchase. He says Better I contact customer care.
When I contact customer care they blamed me HP never sale any product with breakage. I am fully responsible for this.
1. No one can find out any technical fault in one minute, if there is a fault we can find when we go to use. So when retailer show me opening the product it dose not mean it was in perfect condition.
2. In am disappointed talking to customer care. They force me to prove it is done by me.
3. I have informed that any problem I can get support on site for one year but it is not according to HP cc they said go to service center with product which 90 km. away from my home.
I honestly express my view that I am dissatisfied for this product and service and behaviour of customer care service.
I never purchase Any HP product for the next and I never say anybody to purchase any product. I have got a few faulty technology in this product. I believe HP may be A International Company but not having good technology.
I CHALLENGE YOU I CAN PROVE A LOT OF FAULTY TECHNOLOGY IN THIS PRODUCT. I HAD RESPECT IN MY MIND FOR HP BRAND BUT IT DESTROYED.
IF HP HONEST YOU ACCEPT MY CHALLENGE. AS A HONEST CUSTOMER I NEVER BLAME ANY ONE AFTER BRAKING ANY PART OF A MACHINE.
AN IDIOT CUSTOMER WHO CHOSE HP