Bobbie sent a message to Laura J. Alber Director, President, and CEO, Williams-Sonoma that said:
Dear Ceo,
I'm writing you this email to let you know that I was going to spend $2K on Drapes and bedding, however the customer service rep that I spoke with could not offer free shipping so I took my business to a competitor that offers free shipping and appreciates my buisness.
Sincerely
