Thomas sent a message to Doug McMillon President and Chief Executive Officer of Walmart Stores, Inc. Email Address that said:
I am so upset with the Walmart's online customer service representative, I was lied to, TWICE, on my order . On 3/15/16, I contacted customer service regarding my concern do to the fact I had not yet received a confirmation email for the order that was placed on 3/11/16, nor have I received any shipping information. I was told by customer service rep. Mary O. (lie #1) that it DID ship on the 3/11/16 and it was on its way. On 3/19/16, I contacted customer service once again for an update, Marcial G. (lie #2) informed me that it shipped on 3/18/16 and was nice enough to supply me with a tracking number (finally after a week). When I looked up to see the whereabouts of the order I found that it in fact it hadn't even ship yet, it didn't ship out until a little after 9:00pm on 3/19/16. When I called them out on their lies, I receive no response back. No sorry we messed up, no nothing. On 3/21/16 the order shows up at the store of my choosing (again no email on its delivery and ready for pick up) only to find that itâs the wrong order. The item and packing slip was for someone completely different and not even close to the item I ordered. I then called customer services and a rep. (named Princess) was able to fix the issue in a timely manner. But due to the fact that I was lied to twice, had not received a conformation emails on the order being received, shipped or on delivery and the lack of concern from customer service, I now will be choosing Amazon, EBay or other suppliers first. Walmart.com use to be my first choice but not anymore, if at all. I will NOT be lied to. I think I will be limiting my time I physically spend in a Walmart store as well.