Chua sent a message to Chua Sock Koong CEO, SingTel that said:
Dear Madam,
I was just on the phone with one of your CSO. And I am here wondering if you could help me.
Here is a summary of what has been going on in the last 10days.
13th January I (Mr. Chua) called to enquire about the transfer of homeline as well as broadband from Miss Chua to himself, as Miss Chua has recently gotten married and moved out. As well as to upgrade the broadband plan as I felt the 1GBPS plan was a good deal.
14th January Miss Chua called to cancel the broadband as we were told only new subscribers enjoy the promotions. Was told it will be terminated on the 22nd January. After the call, was informed that the transfer of ownership and new subscription cannot be done until the termination is done. So we had to wait.
22nd January Home broadband terminated, ownership of homeline transferred, and the new 1GBPS planned signed up.
Agreed to the sign up terms before being told the appointment dates.
And 1st appointment scheduled for 25th January. Everything seems to be fine so far, until I understand that there is a 2nd appointment on the 3rd February . Almost 2 weeks from now.
And there will be no home broadband from now until the 2nd appointment.
From the 1st call to the activation of my new 1GBPS broadband, it will take a total of 22 days.
That is, to terminate an existing home broadband, transfer ownership of a homeline, and activate a new home broadband under the new ownership.
I am very sure in a developed country like ours, having to go without Internet for a few days is a hassle. Many of us depend on it for work and school.
But I have just been informed that my home would be without internet for a good 13 days.
Is there a better and faster way to get this whole process done? Does SingTel not have enough technicians to handle installations faster?
I have been a Singtel customer for longer that I can remember, having 2 mobile lines under my name. I cannot recall a time that I had trouble with your outstanding services.
I would like to know if there is anything you can do for me, to expedite this installation of my home broadband as soon as possible.
A few days wait is completely acceptable, but I think that you will agree that 2 weeks is not.
Yours Sincerely,
Chua
