Mrs. Paul E. Billing sent a message to Christopher J. Nassetta ? President and Chief Executive Officer of Hilton Worldwide ? Email Address that said:
Dear Manager Ashley Morrow;
My husband and I have stayed in hotels a good portion of our lives for business,
most of them at a Hilton property.
I am not shy about pointing out problems and praise as well as reporting them
on many platforms.
I think the total nights we were with you was somewhere around 80 nights. It is understandable that over that many nights in one place issues will occur. How those issues are handled is the deciding factor of a truly professional establishment.
It is with great pride and gratitude that my husband and I,
THANK YOU "HOME2, Milwaukee Airport"
for being the most professional and accomodating manager and staff of a Hilton hotel we have EVER stayed at over 35 years.
It is no surprise that your location has recently won the GLOBAL AWARD for outstanding service. Ashley Morrow, YOU deserve a large raise. Employees like you are hard to find and even harder to keep!
Keep up the good work.
Mrs. Paul E. Billing
Diamond Members for many years!