Albert sent a message to Chua Sock Koong CEO, SingTel – email address that said:
Dear Mdm Chua,
Hereby, I need to feedback my total disappointment experience for my fiber broadband internet installation:
1st installation (newly upgrade from ADSL) on 23 Mar 2016, down on 24 Mar 2016 (less than 36hr)
Replaced on 26 Mar 2016, down on 9 or 10 Apr 2016 (about 2 week)
Replaced again on either 12 or 13 Apr 2016; experience once, router reset all to default SSID on 19 Apr 2016. Did not call Singtel, just reset back the SSID myself
Router down and replaced again (3rd time) on 7 May 2016, (about 3 weeks)
and today (4th time), 11 May 2016 (4 days later) router down again.
Your engineer told me there is a lot of such complaint and work done to replace h/w due to router down recently. I suspected it's the HW batch defect, but on your end, no further action down. How many more time, you guys want to come to change my router?
Can you guys give me another router from different brand?
we need to work from home and do many overseas tele-conference, with such service, we are unable to perform our work.
Even if you waive my fees for 1 month FOC, its not worthy to go thro such inconvenience! Please advise what should you do? Upgrade me to next internet tier FOC? Standby 247 engineer to me whenever there is a problem? List me as your priority customer? I think I deserve a better service and I think i deserve to demand for upgrade FOC!
Please advise how to help me!???
