Eric sent a message to Chua Sock Koong CEO, SingTel – email address that said:
Dear Mdm Chua
Sorry to disturb you on this trivial but yet
Significantly disturbance to us as Singtel customer for the outrage downline singtel
Internet service since yesterday night till today with not improvment on service resume especially business communications involved that affects my internet comms to customers.
Worst all ,we call in to singtel customer service helpdesk either all calls are automatically redirected to autoanswer for recall up or manage to call in with helpdesk
simply hang up our call which is a drastic downside of singtel as an ISP.
Therefore i seek your undertsanding and
Attention in making known of your operational team lack of proficient customer service orientated performance to this crisis.
Your attentive and concerns is appreciated here.