Dion sent a message to Michael L. Corbat CEO, Citigroup Inc. – email address that said:
Dear Michael Corbat, I just wanted to let you know how dissatisfied I am with your bank and it's customer service philosophy. Your banking hours and corporate banking decisions SUCK! Your ATMs are frequently inoperable and are out of date, and your branch hrs are the shortest of any bank I know of. Your online reconciling is insanely stupid, credits and debits affect the current balance, but yet don't show up on the register. So a person has NO IDEA what the hell is actually going on with their account for literally days, rendering the "On-Line" aspect utter useless as respects accurate up to date information. One of the worst things, is that they "Group in coming checks together" when pending! That just stresses me out!!! So some large check that I did NOT write appears to be coming in with check #0000. So I'm freaking out thinking "Oh Shit, someone has got into my account!!!!" But then the next morning it settles out and says, "Oh, that one big check was actually 3 smaller checks, we just were too lazy to specify that till this morning." Oh, and your electronic account alerts; They're SOO late, the world has ended before the prompt comes in, its old news, completely irrelevant. But I'm sure you'll get an insane bonus this year for running a company that's pretty shitty on the customer service.
Sincerely, Dion
