Olivia sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Dear Michael,
I am writing to you to follow up on a complaint i made 2 weeks ago. I am disgusted by the lacklustre levels of customer service ryaniair has. I have not had any aort of reply from Ryanair and am really disappointed.
In summary I flew to and from Malaga, 2 weeks ago. Both flights were delayed up to 2.5 hours causing me to miss both of my prepaid connections and forcing me to pay extortionate taxi prices both times of €30.
Further to the dreadful delays, there were only limited supplies of water on a very hot flight. Meaning I was left without. I decided to purchase a Pepsi and was shortchanged by the stewardess who promised she would return with my change. She did not. I asked her 3 times for my change, each time I was met with a resentful , 'in a moment'. Frankly this is outrageous that your staff think that is an acceptable way to carry themselves on your flights.
My poor experience of ryanairs customer service has left a bitter taste in my mouth, and unless you can do something to restore my faith in Ryanair , I will not use your services again.
Regards,
Miss Larner
