Alexandru Polici sent a message to Michael OLeary CEO, Ryanair Email Address that said:
Dear Michael OLeary,
I write to you this letter beacuse since february I try to solve my problem sending many complaints to your company and all that Ive got in return is this: Dear Mr Polici,
Let me advise you that this issue has been forwarded to the relevant department and it is under
investigation at the moment.
We kindly request you to wait patiently for the outcome and to follow the instructions communicated with
them in order to resolve the issue as soon as possible.
We remain at your disposal for further enquiries.
Thank you for contacting Ryanair.
Yours sincerely,
Anett
The Customer Service Team
For and on Behalf of
Ryanair DAC to your company
On the 23th of februry 2017 beacuse of the Storm Doris me and other people missed the flight from London Stansted to Bucharest. I was first in the queue to get the ticket for the next flight. A lady from Ryan Air ticket desk asked me to pay £ 100 but after in the plane the people around me and in the same situation told they received their tickets for free. So want I would like to do is just to get my £ 100 back beacuse I payd them by lady from ticket desk misteake.
Please help me in this situation
Regards
Alexandru Polici
