Shari Dilg sent a message to Peter Agne President and CEO, IKEA - email address that said:
Dear Mr. Agne, I shopped IKEA in West Chester, OH for the first time a few weeks ago. When I got home I found that a mistake was made and I was not billed for two of the four chairs I bought (total combined purchase with my sister/brother-in-law was over $600, my share $300 of that). I called the store but could not reach a person live so I emailed repeatedly trying to get someone to call me to pay for these chairs. I owe $58 plus tax (Item 002.110.88) but I cannot get anyone to call me. I live almost an hour from the store (one email response told me to return to the store to pay for them even though I had advised I did not live close) so I wish to pay for these chairs over the phone. Ive never had so much trouble trying to give a company my money. I must admit this makes me question whether I should shop at IKEA again. If it is this difficult to help IKEA resolve its own financial mistake and give IKEA my money, what will the service be like if I have a problem with an item I buy? I have worked in Customer Service Management for over 25 years and Ive never encountered a situation like this. I imagine most people would give up and see it as a freebie so I wonder how many inventory discrepancies and write offs you have due to this type of thing happening. I am Christian so it is important for me to be honest and pay for these items. May I send a check to your office? Shari Dilg, 507 River Drive, Lawrenceburg, IN 47025, 812.655.3808.