LOUAY sent a message to Ahmad Bin Byat CEO, Dubai Holding that said:
Dear Mr. Ahmed,
Before I will start telling you my issue Its my honor to be the ideal person for me and most of people who are looking to be one of the most prominent corporate leaders in UAE and I wish you the best.
Sir my issue started when I bought my phone from du on 30-JULY-2015 from Abu Dhabi business store and when I send my phone for service they inform me this mobile should not be UAE because as per Samsung register this device should be shipped outside GCC region. And since 3 days I am running after du service just to tell me what should I do and to whom I should go but unfortunately I am sorry to inform you that no one helped me. (everyone is saying will call you later). I am sorry but feel that someone lie to me and I really need solution because I can leave my work every day and waste my time to go to du service office without any result beside(we will call you)
I really highly appreciating to give my issue priority and space from your time.
My contact details as below: