Andrew sent a message to Csar Alierta Chairman and CEO, Telefnica, S.A. that said:
Dear Mr Alierta
I feel compelled to write to you to inform you of the catastrophic mess that is your online billing system - in the UK at least.
I have been a customer since the mid-nineties (first with Cellnet then with O2). I have always been satisfied with the level of service from a telecommunications standpoint, especially internationally.
However, some time ago O2 in the UK decided unilaterally to save postage (save the environment) by putting bills online. As a business customer I need to download these for my corporate accounts. While this has always been something of a difficult, non-intuitive procedure, since November last year it has become almost impossible, with the system crashing, taking an interminable time to load pages and with a help system that seems to be completely divorced from reality.
I have complained in the UK and received platitudes in return.
All I want is my monthly bill, by e-mail, by post or by any other method. I do not have the time to wait for hours to complete what is, for my business, an inconsequential task.
Please talk to your UK operation and get them to sort this out.
Yours sincerely
Andrew
