Munnazza sent a message to Arthur L. Peck – Chief Executive Officer of Gap Inc. – Email Address that said:
Dear Mr. Art Peck, CEO of GAP Ince,
I would like to bring to your attention following incident about GAP employee behavior located at Fair Oaks mall of Fairfax VA.
Items I was going to purchase were on extra 50% off. Cashier added the price manually instead of scanning and did not give me 50% off extra. i showed her the tag price tag but she said this item is 2.98. but tag shows 2.97. She scanned it and corrected the price.
Information copied form sale receipt
I used my Banana Republic LUX card and signed it. She told me that system does not recognize my signature and asked rudely to show her you’re ID’. I showed her then she took my credit card and took the information from my card (front and back). I am afraid that she is going to use my information to charge.
She insulted me in front of so many customers. I asked why are you asking all these questions and she told me we do question and check the ID of every customer. There were three more customers but cashier did not ask for ID or insulted them.
This is not the first time this store did this to me. Last year it happened to me three times and every time it was different employee. I stopped going to store. At that time I had spoken with the supervisors also but nothing was done. Last time actually I returned all items immediately and left. The is a racial profiling and had to do with my name
Today I went and staff on the floor was very nice. He even verified the prices for me but the cashier, Ms Diane still insulted me. She changed the price of item from 2.97 (sticker attached) to 2.98 so system does not apply 50% extra. What is wrong with this store staff cashier? This cashier may though I am stupid and dumb and she can insult me or take my credit card information or do whatever she wants. I am definitely not buying from GAP anything anymore. I am highly educated person but last year kept quiet and did not take any action. but this time I am not going to take it this nonsense of her. Please have your staff look into this issue before I go further with legal advisor.