Sandra sent a message to Ronald D. Boire , Chief Executive Officer ,Barnes Noble Inc. Email Address that said:
Dear Mr.Boire,
Allow me to direct you to the letters I have written
to your customer service staff and to Mr. Milevoj
concerning the poor mailing materials which
have been employed by your company.
I still consider a book to be a valuable luxury
needing protection from the elements. Rather
than continue to rate your company with a poor
performance rating on the Internet, I thought I
would bring these issues to your attention and
to the attention of your employees.
If you are concerned and want to follow up,
you can read my comments on your customer
service site or in Mr. Milevoj's email.
Should you want a copy of them,
Perhaps correcting some deficieny's in your
company's customer care practices
can get you back on track and make Barnes
Noble, the company it once was.
I wish you luck and great success.
Sincerely,
Sandra
