Darryl Harris sent a message to Stephen Burke CEO, NBCUniversal, Inc. - email address that said:
Dear Mr. Burke,
I have had nothing but issue with Comcast and its service and from your customer reps and managers.
Each and every time I need service or add any service nothing works, No one in your organization can offer any help or solution, but only to say they are sorry and apologize.
I went into an infinity store in DC and added another box to my service, I ask the CSR how easy or difficult the installation would be and she said just follow the prompts on the screen.
I got the box home only to find that it did not work. I contacted your CSR for assistant and was again given the run around and that I would have to wait until Tuesday. This form of customer service is unacceptable since I have only had nothing but problems with Comcast.
My week days as a business owner are very long and busy as I only at sometimes have a Saturday off, I meantioned this several times to your employees and I was bushed aside simply because they did not want to hear it. As for the two managers I spoke with they transferred me to other departments without explaining my issue, thereby leaving it up to me, which I totally refuse to because this is something they should have done prior to transferring me.
One of the problems is that there is such a lack of customer care in Comcast that is is almost unheard of and for a customer to be treated in this manner is no excuse for it.
I simply dont have time to run around the city exchange cable boxes that dont work, and sitting around waiting for Comcast. Comcast has made it clear to the public that you work around the customers schedule not the customer working around Comcast schedule, something Comcast should live up to.
Comcast wanted to schedule me for Tuesday because they had no available techs, well that would not be my problem but Comcast problem. Im normally a very accommodating person, but since I have had nothing but issues time and time again I wanted my service the day of this communication, not Sunday, not Monday and not Tuesday.
I cant believe the way Comcast has handle me as customer and the professionalism of the managers hired to represent your company. Many times I hear people talk about why they left Comcast and I should in defense of your company, but can now see why. Is this the future of Comcast a big company in how they treat customer and the culture of your customer service values, because if so you will have many many other customer leaving for your competitors.
Once again, the two managers I spoke with dismiss me and transferred me to other departments without explaining my issue. Why they are still working for your company I have no ideal.
I advise your CSR that I am available Saturday of this email 03/04/2017 and I would like for them to dispatch someone to my home to complete my service, because they have no techs is not my problem. Dont inconvenience me, but service me as a customer.
I must hear from someone by the close of this communication today.
I dont want to be charge for services Im not receiving, for equipment not working, for any tech dispatched to my home.
And one last thing I have been trying to get my bill corrected I have visited your store in Largo many times and was told my billing would be adjusted nothing there has happen, there is nothing but incompetence in Comcast with regards to the employees hired to keep customer happy. No one seems to know anything but the work apology. When you take ownership of the work apology you acknowledge you are work and should make every effort to correct it.
I wait to hear from someone.
Thank you
