Sandipan sent a message to Lee Kun-Hee Chairman, Samsung – email address that said:
Dear Mr CEO,
I think I am quite familiar to your office but dont know if you and your executive, technician are really feeling the pain of mine. I am literally crying as a customer from last 2 month to seek help to replace the item as your technician, senior engineer simply are doing funny business by fooling customer and also Samsung and the problem has not been rectified till now. Because your team of engineer are not able to solve problem. I just ask to you -what type of funny business your are doing at the cost of customer disappointment.
I request you to assume yourself in place of me to seek help from CEO of Samsung but CEO and Samsung team is simply giving false assurance without solving problem and. Also not wishing to replace the item. Kindly tell me way forward for this.
As a customer what I will do, please suggest.
