Gloria sent a message to Jeffrey J. Clarke CEO, Eastman Kodak Company that said:
Dear Mr. Clarke,I am reaching out to you regarding my dissatisfaction with kodak customer service. Please read my string of email conversation with stoner service below. Please let me know if it meets your expectations. Thank you in advance for your time. Gloria Dellaratt With all due respect, that does not seem like a solution with customer satisfaction in mind. That is a very vague answer " malfunction", that is quite obvious to me and I am not a kodak representative. No disrespect again, but that answer was clearly obvious, even to me. Is it serviceable, why did this happen, description of issue, a little more information and diagnosis would be helpful! First of all, that printer sells for that much at a local store with ALL pieces included. That is without your help and support. So if on sale, maybe even cheaper than you are offering. Second, why would I pay that much for the same printer which malfunctions in a such a short time, hardly used to its potential and then have to deal with disappointing customer support that I have just experienced. I went through all this time to ask for your help, conformed to your requests through multiple emails and diagnostics and all you say is buy a new one. Why then bother with customer support, and any type of customer satisfaction claims. Do you really believe that a customer would be happy with that answer?I would appreciate a response with your thoughts about the resolution that you suggest. Sent from my iPad nOn Jan 26, 2015, at 6:54 AM, "Kodak Consumer Services" wrote: You recently requested assistance from Kodak. Below is a summary of your request and our response. Thank you for allowing us to be of service to you Subject My esp c310 tries to print. Begins to feed paper, it moves into feeder about a i... Discussion Thread Response Via Email (Vadluri R) 01/26/2015 06:54 AM Greetings Gloria, Thank you for your reply to Kodak. The issue is with the malfunctioning of printer hardware. You need to replace the printer. We can provide you one option: You can purchase new KODAK ESP C310 All-in-One Printer for $99.99 plus shipping and taxes. This printer has a 90-day warranty, and will not come with a new printhead, ink cartridges, power cord and power supply. If you purchase this printer, we will send you 4 color printhead and 30 series ink cartridges free of cost. You can use power cables from your old printer.If you prefer to order this printer, you will need to contact us by phone so that the order can be processed. Please call 1.800.421.6699, 9 A.M. to midnight, 7 days a week. When calling, please provide your Reference number 150121-000973, along with any questions or concerns you may have. We are glad to be of service and are here for you if you need us in the future. If you reply by e-mail, please include all previous e-mail notes so we may better assist you. You can also chat with us (24 hours a day, 7 days a week), or call us 0 A.M. to midnight Eastern Time, 7 days a week).Regards,.Rajasri Kodak Information and Technical Support
