Julie Emerson sent a message to Vittorio Colao CEO, Vodafone - email address that said:
Dear Mr Colao,
I am extremely upset and distressed that an error made by Vodafone has lead to my credit rating going from unblemished to very poor. After 15 years of being a customer, I upgraded in May 2016 and added an additional phone to my account for my daughter. Unfortunately, a third number was added. I contacted the customer services straight away and was told this was removed. I pay by direct debit so I always pay on time and there was no indication from yourselves that there was a problem. In December 2016 I tired to apply for a 0% interest credit card and was turned down. The only thing on my immaculate report was that I hadnt paid you for 6 months, despite payment being recorded and received on the report. I contacted Vodafone on 6th Feb and the error was identified. The additional unwanted account hadnt been removed properly. I was assured this would be actioned immediately. Unfortunately this wasnt done and I spoke to Vodafone again on 6th March who assured me again this has now been actioned. This has ruined my credit score and put me in a very embarrassing situation. I would like some financial compensation as your error has meant that I have paid interest on my credit card of £56.24 (Dec), £149.77 (Jan) and £94.37 (Feb). I also planned to swap bank accounts with a reward of £200 on Saturday 11th March but this is now not going to be possible. I am not happy that my credit rating has been so badly affected by a simple error made by your company and welcome your response and plan to reimburse me for the costs incurred and also for the embarrassment, distress and time wasted in getting to the bottom of this mistake.
Your understanding of this situation is very much appreciated
Yours sincerely,
Julie (Emerson
