Mark Lucas sent a message to David Cordani President and CEO of Cigna Corporation Email Address that said:
Dear Mr. Cordani;
I am a retired teacher from CT. We switched to Cigna in January and we have been very pleased. Your website is great and your people answering the phone have been very helpful. I have run into a problem that no one seems to be able to solve. I can see by your bio that you seem to be a people person so I thought I would see if anything can be done.
My wife Veryl had a tooth extracted at the Institute of Facial Surgery in Melbourne in Florida on October 20. Dr Glennevicki was excellent but his office staff was nasty and uncooperative. I was told that we needed to pay $150 upfront so we put that amount on our Visa. It turns out that we overpaid by $118.40. About a week later, we called the office and they said "you signed a paper saying refunds could take 90 days"! Three months to write a check or simply charge back that amount to my Visa is unacceptable. The fact that this office is a "preferred" one upsets me greatly.
We have contacted Cigna three times about this matter and asked them to investigate. Our last contact was this week and the women apologized and said there is really nothing we can do to get the office to make a refund. I was speechless! Cigna couldnt do anything to make this office do the right thing? So I decided as a last resort to contact you. I know you have far more important things on your plate than this and,to be honest, I will still be able to buy our Christmas presents. It is really a matter of principle at this point. I dont want other Cigna clients to go through what has happened to us.
Today is day 42 and counting.
Here are some reviews which might be illuminating:
http://www.vitals.com/doctors/Dr_Lance_Grenevicki/reviews
I am sorry to be so long winded and hope you continue your success with Cigna.
Thanks,
Mark Lucas, Ph.D.
