Judy sent a message to Jeff Dailey – Chief Executive Officer of Farmers Group, Inc. – Email Address that said:
Dear Mr. Dailey,
I wanted to take a moment to thank Farmer's and the Craig Campbell agency in Ft. Collins, CO. We have been with your company and the Craig Campbell agency for many years. After a recent car accident, I needed just about every aspect of the Farmer's Insurance Company to guide me and support me through the process. Every single person I've dealt with from adjusters, investigators, agents, medical support etc. have been kind and supportive. They return my calls promptly, follow up on their own, listen well, and show care and concern for my needs. There is no way I can express fully my gratitude for the service your organization has provided. You have honored your commitment to provide the coverage we needed and gone above and beyond by doing so professionally and kindly. Thank you so much! You have amazing people working for you! Too often the news is full of negative press regarding this or that company. My experience is one of hope and gratitude for the human aspect of corporate America.