Helen sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
Dear Mr. Ellison,
I am a loyal JCP shopper and just had to inform you of a terrific act of kindness by one of your employees. I inadvertently left my cell phone at the checkout counter and did not realize it until I got home. I raced back to the store hysterically asking if anyone found a phone. Gabriela asked me to descibe the phone-when she was convinced it was mine she personally took me to the office of the floor manager where she took my phone when she found it and waited with me until my phone was returned to me. I am eternally grateful to her and want to bring her efforts to your attention. You are very lucky to have such a conscientious person in your employ.
I can only identify her as Gabriela in the Mens Department at your Castleton Mall Indianapolis, IN location
Sincerely,
Helen
