Sharon sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
Dear Mr Ellison,
I am a very dissatisfied customer of JC Penny. I have shopped with your company online for a number of years without incident. After receiving an email saying that my order was being processed on November 8, i checked the status two days later and saw that it was cancelled. I called and spoke to one of your representatives and was told that the order was cancelled for fraud. She then transferred me to the fraud department. I held the line for some time and the call remained unanswered for over 8 minutes. I eventually hung up and called back. I got the same representative and told her that no one answered the phone and offered to call back later in the evening when they were not too busy. I then checked with my credit card company and they advised that the order was not declined from their end. I called back JC Penney around 9;00 pm the same evening and again the same thing happened. I hung up and again called back and again no one from the "fraud" department answered. Please advise why JC Penny is now giving such poor service. I am very dissatisfied and would like to give you every effort to make this situation right. I have sent an email to JC Penny noting my total dissatisfaction. My order was placed on November 8th
Please advise why I should endure this stress and continue to be a customer of JC Penny in light of the numerous competitors online.... Sharon
