Julie sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
Dear Mr. Ellison,
Recently, I bought a clothes washer online before Labor Day, but during JC Penneys Labor Day Sale.
I ordered the delivery date to be September 3rd, Saturday. Then I never heard from anyone. I waited a week, thinking someone would get back with me. I spent $800+ dollars on the washer and have not heard from anyone. So I found the delivery phone number. I called and talked with a lady there at 8AM my time and it must have been 7:00 her time last week. She said that she would call me back when the delivery people were there for her to talk with - evidently another company handles delivery. She said that she would call me back at 9:00 my time. I tried to call her back, but then there was a waiting line and I waited forever and nobody picked up. Anyway, she never called back. So I went to my email where I received confirmation on my item bought. I replied that I wanted the order cancelled. There was no reply to my email. Can you please make sure that I get my reimbursed my money? Evidently, there is not a "go to" person or it is not easy to find them, so I am writing you. Here is my order date and order #:
order confirmation
Dear Julie,
Thank you for shopping with us. We've received your order, and it is in process. Below you will find all of your order details, including your selected delivery date.
Julie
Thank you so much!!
Julie
